Privacy Policy
Commute Link Services (Enterprise)
Effective 19 November 2025
At Commute Link Services (Enterprise) (“Commute”, “we”, “us”, or “our”), your privacy matters to us.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, communicate with us, or use our services.
This Privacy Policy is issued in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Information We Collect
We may collect the following personal information:
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Personal identifiers such as name, email address, phone number, and general location (e.g. when you make a booking, submit an enquiry, join our community, or contact us via WhatsApp).
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Communication content including messages, enquiries, feedback, or information you voluntarily provide via forms, email, or WhatsApp Business.
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Booking and service details such as pick-up and drop-off locations, travel preferences, and service selections.
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Technical data including IP address, browser type, device information, and website usage data collected via cookies or analytics tools.
Children’s Data:
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from minors.
2. How We Use Your Information
We use your data to:
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Process and manage bookings, airport transfers, private tours, and Care Ride enquiries.
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Communicate with you regarding your bookings, enquiries, or requested services
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Respond to messages sent via email, website forms, or WhatsApp Business.
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Send updates or marketing communications only where you have provided consent
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Improve our website and services through analytics and performance tracking.
3. Sharing and Disclosure of Personal Data
We do not sell your personal data.
Your data may be processed by trusted third-party service providers for operational purposes, including:
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Wix
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WhatsApp Business
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Mailchimp
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Meta Business Suite
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Google Workspace
4. Cookies and Tracking Technologies
We use cookies and similar technologies to help our website function properly, understand how visitors use our site, and support marketing and analytics activities. This may include tools such as Google Analytics, Meta Pixel, and WhatsApp click tracking.
You can manage or disable cookies through your browser settings. Please note that some site features may not function as intended if cookies are disabled.
5. Your Rights
You have the right to access, correct, withdraw consent, or request deletion of your personal data.
Requests may be submitted to hello@commuterides.com
6. Data Security and Retention
We take reasonable steps to protect your personal data using secure systems and access controls.
Data is retained only as long as necessary to fulfil its purpose or legal obligations.
7. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted with a revised effective date.
8. Contact Us