Privacy Policy
Effective Date : 7 July 2026
At Commute, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your information when you use our website or transport services.
By using our website or contacting Commute, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect personal information including:
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Your name
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Phone number
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Email address
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Home or pickup address
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Destination or healthcare provider location
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Appointment dates and times
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Emergency contact details (where provided)
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Mobility or accessibility requirements relevant to providing transport
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Information submitted through our website, WhatsApp, phone or email
We only collect information that is reasonably necessary to provide our services or respond to your enquiry.
2. How We Use Your Information
We may use your information to:
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Respond to your enquiries
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Arrange and manage transport bookings
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Communicate with you about your booking
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Understand your transport requirements
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Improve our services
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Send important service updates
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Meet legal or regulatory obligations
We do not sell your personal information to third parties.
3. Health Information
As a healthcare transport provider, we may collect limited information relating to your treatment schedule or mobility requirements where it is necessary to safely arrange transport.
We do not collect medical records or provide medical advice.
Our drivers are not healthcare professionals.
We encourage customers to share only the information reasonably necessary for us to provide appropriate transport.
4. Healthcare Provider Referrals
Where a healthcare provider refers a customer to Commute, we may communicate with both the customer and the referring provider for the purpose of arranging transport.
We will only share information that is reasonably necessary to coordinate the transport service and where appropriate consent has been obtained or where otherwise permitted by law.
5. How We Store Your Information
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure.
Your information may be stored securely using trusted digital systems, including booking, communication and payment platforms used to operate our business.
Only authorised personnel have access to customer information.
6. Third-Party Services
Commute may use trusted third-party service providers to operate our business, including:
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Website hosting providers
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Email providers
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WhatsApp Business
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Payment providers
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Google services
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Analytics services
These providers may collect or process information on our behalf in
accordance with their own privacy policies.
7. Website Analytics
Our website may collect anonymous information such as:
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Pages visited
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Time spent on the website
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Browser type
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Device information
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General location information
This information helps us improve our website and customer experience.
It does not normally identify individual users.
8. Cookies
Our website may use cookies to improve website functionality and understand how visitors use our website. You may choose to disable cookies through your browser settings, although some website features may not function as intended.
9. Marketing Communications
From time to time, Commute may send information relating to our services. You may opt out of receiving marketing communications at any time by contacting us or using any unsubscribe options provided. We do not send unsolicited marketing communications.
10. Accessing or Updating Your Information
You may request access to the personal information we hold about you.
If any information is inaccurate or out of date, please let us know and we will make reasonable efforts to update it.
11. Retention of Information
We retain personal information only for as long as reasonably necessary to provide our services, meet legal obligations or resolve disputes. When information is no longer required, we will take reasonable steps to securely delete or de-identify it.
12. Links to Other Websites
Our website may contain links to external websites.
Commute is not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policies of any external websites you visit.
13. Children's Privacy
Our services are intended for adults or authorised representatives arranging transport on behalf of another person. Where we collect information relating to a child, it will generally be provided by a parent, guardian or authorised representative.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website. Your continued use of our website or services indicates your acceptance of any updated Privacy Policy.
15. Contact Us
If you have any questions about this Privacy Policy or how we manage your personal information, please contact us.
Commute
📞 +60 11 6377 1688
✉️ hello@commuterides.com (update if required)